Term of sales

1. General

These terms and conditions apply when you, as a customer, purchase from BSR Svenska AB. By completing a purchase, you accept our terms.

Company information:
BSR Svenska AB
Deltavägen 9, 352 45 Växjö

2. Prices

All prices are stated in Swedish kronor (SEK) or euros (EUR), with sales tax included unless otherwise specified.

We reserve the right to adjust prices and disclaim responsibility for any typographical errors, product changes, or price adjustments that may occur in advertisements or on the website.

3. Payment

Private individuals

We offer the following payment options:

• Card payment (VISA and Mastercard)
• Cash payment
• Klarna (invoice and partial payment)

When paying via Klarna, Klarna’s own terms and conditions apply.

Businesses

• Card payment (VISA and Mastercard)
• Advance invoice. We send you an advance invoice via e-mail, which you pay using postal services or bank giro
• Invoice. 10 day netto (Once credit has been approved)
• Invoice is sent via e-mail by default (Paper invoice comes with a 25 SEK fee)
  
  

4. Delivery

Private individuals within Sweden

We offer:

• Collection point. The goods are collected at your local representative (max 20 kg, max 1 parcel).
• Home delivery during daytime with notification.
  For deliveries over 20 kg or more than one parcel, the shipment is delivered to your address during the day.
• Home delivery in the evening with notification (not available for all postal codes).
  For deliveries over 20 kg or more than one parcel, the shipment is delivered to your address in the evening (17:00–22:00).
• Letter (for smaller shipments).
• In-store pickup (Växjö).

The delivered goods remain the property of BSR until fully paid.

Businesses within Sweden

• Parcel delivery. The goods are delivered to your address.
• Letter (for smaller shipments).
• In-store pickup (Växjö).

The delivered goods remain the property of BSR until fully paid.

Delivery outside Sweden

• Parcel delivery. The goods are delivered to your address, possibly to a nearby collection point.
• Letter (for smaller shipments).
• Any customs duties and taxes are paid by the customer.

Delivery time

Items in stock are delivered within 2–5 working days.
If you choose to pay via advance invoice, delivery takes 1–5 working days after we have received your payment.
In case of longer delivery times, the customer will be notified.

Important regarding delivery

• Check the package upon receipt.
• Visible damage must be reported immediately to the carrier.

Unclaimed packages

For packages that are not collected, a fee (minimum SEK 300) will be charged corresponding to our actual costs for shipping, return, and handling.

5. Right of withdrawal

According to the Distance Contracts Act, you have the right to withdraw your purchase within 14 days from receiving the goods.

If you wish to exercise your right of withdrawal, you must notify us within 14 days from the day you received the item or a substantial part of it. The item must be returned in essentially unchanged condition and, if possible, in its original packaging. You are responsible for return shipping, and we will refund the purchase amount within 30 days of receiving the item. Shipping costs are not refunded.

• No right of withdrawal applies to used software.
• Using BSR software is considered breaking the seal and is therefore excluded from the right of withdrawal.
• This applies, for example, to car tuning using PPC.

Sale items are not eligible for return.

6. Returns

If you wish to make a return, you must first complete our return form. Once we have received your request, you will receive a return number via email.

If your order was shipped with PostNord, you will also receive a QR code to use when submitting your return at a collection point.

NOTE!

• We do not accept anything other than business parcels
• You are responsible for return shipping
• Send the package only after receiving a return number from BSR via email

Packaging for returns

The return must be well packaged and sent in protective outer packaging. The customer is responsible for ensuring the item is not damaged during return transport.

If the item or original packaging is damaged due to insufficient packaging, we reserve the right to deduct an amount corresponding to the depreciation from the refund.

7. Complaints

Definition of an approved complaint:

• A faulty item must have a manufacturing defect due to incorrect production, material defects, or design flaws. Complaints do not cover wear and tear, external damage, incorrect installation, misuse, etc. Proper installation also includes the installer’s responsibility to ensure the correct item has been received.

Before returning, the buyer must contact the place of purchase for approval. Provide as detailed a description as possible of the nature and cause of the damage, preferably including symptoms. The item should be returned to the place of purchase.
Returns of non-approved complaints will be charged to the sender.

Incorrect, non-approved returns of customized or pre-programmed products will incur a handling fee of SEK 1500.
No general buybacks apply. Used items or specially ordered items not kept in stock will not be repurchased.

8. Warranty

We apply the Swedish Consumer Sales Act.
Your receipt serves as proof of warranty. Therefore, keep your receipt for the entire warranty period.

Does not apply to BSR motorsport products.

9. PPC terms and conditions

It is not permitted to:

• Open the PPC unit or attempt to copy software or hardware related to the PPC unit or PPC BSR Tuning System, including the PPC Sync program.
• Disassemble or reverse engineer the functions of the PPC unit or PPC Sync.
• Use BSR software or future updates for reverse engineering an ECU.
• Use PPC or its software in any way other than described by BSR and/or its staff.
• Extract information from a tuned ECU or PPC to attempt to modify, copy, distribute, or reproduce BSR tuning software.

If the ECU software is overwritten using a tool other than PPC, BSR cannot guarantee PPC functionality. If PPC has been subjected to any of the above, BSR has the right to deny support, updates, and access to its servers; the warranty becomes void and refunds are denied. BSR may take legal action against violations. PPC must only be used according to BSR instructions. When using PPC, the car’s software is backed up in the device and, if applicable, on BSR’s servers.

10. Legal information

Information on BSR’s website is mainly provided by respective manufacturers and carefully processed. However, it does not claim to be complete. Regardless of recommendations, the customer is always responsible for verifying the product’s suitability before installation. BSR Svenska AB also disclaims liability for ongoing technical changes beyond its control.

11. Copyright and trademarks

The content on www.bsr.se is protected by copyright. This means that all content, including text, images, and other material, may not be copied, reproduced, stored, or otherwise used without permission from BSR Svenska AB.

12. Personal data (GDPR)

GDPR, the EU’s data protection regulation, imposes stricter requirements on how we handle your personal data. Personal data collected by BSR Svenska AB or provided by you in connection with purchases or other contact is processed with the utmost respect and in accordance with applicable laws and regulations.

Personal data is stored in our database and used to fulfill our obligations to you, such as delivering goods, sending delivery notifications, responding to inquiries, and informing you about news, offers, and updates. Data is only shared with third parties performing services on behalf of BSR Svenska AB (e.g., communication, payment, delivery) or when required by law. These parties may not further distribute the data.

For more information about the law: https://www.imy.se/privatperson/dataskydd/